At WiseGuard, we want you to feel confident in your purchase. If you are not satisfied with your subscription, you may be eligible for a refund under the terms below.
1 30-Day Money-Back Guarantee
If you purchased a WiseGuard subscription directly from our website, you may request a full refund within 30 days of your initial purchase.
This refund policy applies only to your first subscription purchase and is intended to give you time to evaluate the service.
2 Eligibility
To qualify for a refund:
- Your request must be submitted within 30 calendar days of your initial purchase
- The subscription must have been purchased directly from WiseGuard through our website
- Only first-time subscription purchases are eligible for the 30-day money-back guarantee
Refund requests submitted after the 30-day period are generally not eligible unless required by applicable law.
3 Renewals
Subscription renewals are generally non-refundable.
You may cancel your subscription at any time to prevent future renewals. Your subscription will remain active until the end of the current billing period.
4 Purchases Through Third Parties
If you purchased WiseGuard through the Apple App Store, Google Play Store, or another third-party marketplace, your purchase and any refund requests are governed by that platform's refund policies.
Please contact the platform where you made your purchase for assistance.
5 How to Request a Refund
To request a refund, please contact our support team and include:
- The email address associated with your WiseGuard account
- Your order or transaction number (if available)
- A brief explanation of your request
We aim to review refund requests within 5 business days.
6 Approved Refunds
If your refund request is approved:
- Refunds will be issued to the original payment method used for the purchase
- Processing times may vary depending on your payment provider or financial institution
WiseGuard is not responsible for delays caused by banks or payment processors.
7 Services Already Performed
Some WiseGuard software features begin operating immediately after activation, including privacy analysis and helping you prepare and submit privacy or data-removal requests.
Even where these features begin operating immediately, eligible customers may still request a refund within the applicable 30-day refund period. If a refund is approved, access to WiseGuard will be terminated and any in-progress automated requests may be discontinued.
8 Abuse of the Refund Policy
We reserve the right to deny refund requests if we determine that:
- The policy is being abused
- Multiple refund requests have been made by the same customer
- Fraudulent or unauthorized activity is suspected
- The request otherwise violates our Terms of Service
9 Contact Us
If you have questions about this Refund Policy or would like to request a refund, please contact us at:
- Support: team@wiseguard.ai
- Billing: team@wiseguard.ai
- Website: www.wiseguard.ai
WALTA DIGITAL LABS PRIVATE LIMITED, doing business as WiseGuard. Registered office: 802, 8th Floor, Rushabh Apartment, Dr. Parekh Street, Prarthana Samaj, Mumbai City, India, 400004. CIN: U72900MH2019PTC322915.