Unknown numbers get answered, not you
Telemarketers, robocalls and survey diallers meet a screening assistant instead of a person. Most of them hang up on the first question. Your phone never rings.
→ AI call screening
AI call screening for the calls you'd never pick up.
Lumen answers every number you don't recognise, asks who's calling, and only rings you if the answer holds up. Scam scripts get refused mid-call. You get the transcript either way.
Included in every plan · No per-call fees
An animated example: Lumen answers an unknown number, asks who is calling, refuses a caller claiming to be a bank, and ends the call without passing on any details.
How Lumen screens a call.
Three calls that arrive the same way and end very differently, without you touching the phone.
The bank that isn't your bank gets refused
A spoofed caller ID and an urgent story are the whole scam. Lumen doesn't decide who's genuine; it refuses to read out a code, a card number or an address to anyone who called you.
Real callers are put straight through
The dentist, the courier, the school. They answer one question and Lumen connects them while they're still on the line, then remembers the number so it doesn't ask twice.
“My phone already blocks spam.”
It silences numbers and labels the ones already reported. None of that talks to the caller, which is where a scam that nobody has flagged yet gets caught.
CapabilityBuilt-in on iPhoneBuilt-in on AndroidCarrier spam filterWiseguard
Unknown numbers never ring you
Yes
Pixel only
No
Yes
Answers and asks who's calling
Name only
Pixel only
No
Full conversation
Refuses codes and card details mid-call
No
No
No
Yes
Written transcript of every screened call
Voicemail only
Pixel only
No
Yes
Learns which numbers to let through
Manual
Manual
No
Automatic
Tied to aliases and broker opt-outs
No
No
No
Yes
Built-in behaviour varies by OS version, region and carrier. Google's Call Screen ships on Pixel phones; Apple's screening covers unknown callers only.
Screening you can actually trust with your phone.
An assistant that answers your calls is only worth having if the rules are yours and the limits are written down.
Your controls Yours
You set the rules, per number.
- Contacts ring straight through; screening only meets numbers you don't have saved.
- Take over any screened call with one tap while the caller is still on the line.
- Block a number once and it never gets a second conversation.
- Turn screening off for the afternoon when you're expecting a call from a stranger.
- Read, keep or delete the transcript of any screened call.
The limits Fixed
What Lumen will never do.
- It doesn't listen to or transcribe calls you answer yourself.
- It doesn't give out your real number, address, or email to the caller.
- It won't read back a one-time code, card number or account detail to anyone who called you, with no exceptions for callers claiming to be your bank.
- It doesn't decide anything on your behalf beyond whether to ring you.
Screening uses automated analysis and will not catch every scam. Review transcripts and alerts before acting on them.
Call screening, answered
What it does with your calls, what it refuses to do, and what changes on your phone. Anything else, email team@wiseguard.ai.
Ask us anythingWhat is AI call screening?
AI call screening answers calls from numbers you don't recognise before your phone rings. Lumen picks up, asks who's calling and why, holds a short conversation with them, and then decides: put the call through, take a message, or end it. You get a written transcript of what was said either way.
Do my contacts get screened too?
No. Anyone in your contacts rings straight through, as they do today. Screening applies to unknown and unsaved numbers, and you can add any number to a never-screen list after the fact.
How is this different from Silence Unknown Callers or a carrier spam filter?
Silencing sends unknown callers to voicemail and a carrier filter labels numbers it already knows are bad. Neither one talks to the caller. Lumen answers, asks questions, and judges the answers, which is what catches a scam call from a number nobody has reported yet.
Can it tell a real bank from someone spoofing one?
It doesn't have to. Lumen refuses the request rather than judging the caller: it never reads out a one-time code, card number, or address to an inbound caller, whoever they claim to be. A genuine bank can confirm anything you need in the app or when you call the number on your card.
Will I miss an important call?
Screening adds a few seconds, not a voicemail. Legitimate callers answer the question and get put through while they're still on the line, you can take over a screened call at any point with one tap, and every call that doesn't reach you leaves a transcript rather than a missed-call notification.
Is call screening its own product?
No, it's one layer of Wiseguard. Screening handles the calls you already get; alias phone numbers stop new ones starting, and opt-out requests to data brokers cut off where the number leaked from. Screening is included in the subscription, not an add-on.
